Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Rensino Sealants Co., Ltd. provides a clear ordering process for international B2B customers seeking sealant products and related customized solutions. Product specifications, commercial terms, production arrangements, and delivery details are confirmed individually according to each inquiry and order.

1. Inquiry and Product Selection

To request product information or a quotation, please provide as much detail as possible about your application and purchasing requirements. This helps our team identify a suitable product and prepare an accurate commercial proposal.

If the final specification is not yet available, our team can discuss the application with you and identify the information required before quotation.

2. Customization and Quotation

Customization may be discussed according to the product requirements, requested specifications, order quantity, packaging format, labeling needs, and technical feasibility. Any customized color, formulation, branding, label, carton, or other special requirement must be reviewed and confirmed before the order is placed.

Our quotation may include the product description, specification, quantity, unit price, packaging method, applicable trade terms, estimated production schedule, quotation validity, and payment conditions. Prices and minimum order requirements are subject to confirmation because they may vary according to raw materials, customization, packaging, quantity, and delivery arrangements.

Sampling may be available for product evaluation. Sample availability, customization costs, shipping charges, and preparation time will be confirmed based on the requested product and destination.

3. Order Confirmation

An order is considered confirmed only after both parties have reviewed and accepted the relevant commercial and technical details. Before production begins, please carefully verify the following information:

Rensino Sealants Co., Ltd. may issue a quotation, proforma invoice, specification confirmation, artwork proof, or other order document as applicable. Customers should notify us promptly if any information requires correction. Changes requested after confirmation may affect pricing, production time, packaging materials, or delivery arrangements and must be approved in writing.

4. Payment Terms

Payment terms are determined according to the order value, product requirements, customization level, transaction history, and other commercial considerations. The accepted payment method, currency, payment schedule, bank information, and any related charges will be stated in the applicable quotation or proforma invoice.

Production and shipment arrangements are subject to receipt of the agreed payment and completion of any required technical, packaging, or artwork approvals. Customers should use only the payment details shown on verified documents issued by Rensino Sealants Co., Ltd. If bank information appears to change, please confirm the change with our authorized representative through an established communication channel before making payment.

Bank charges, taxes, import duties, customs fees, and other destination-related expenses will be handled according to the confirmed trade terms and applicable regulations.

5. Production and Quality Check

Production is arranged after the order requirements, payment conditions, and necessary approvals have been completed. The production schedule depends on the product specification, order quantity, customization, packaging availability, raw material status, and current manufacturing arrangements. Any stated schedule is an estimate unless otherwise confirmed in writing.

Our team may communicate with the customer during production when clarification or additional approval is required. For customized orders, samples, artwork proofs, packaging information, or production photographs may be provided when appropriate and agreed in advance.

Products are checked against the confirmed order requirements before release. The inspection scope and any requested third-party inspection must be agreed before production or shipment. If independent inspection is requested, the related procedure, timing, access, and cost will be confirmed separately.

6. Packing and Delivery

Standard or customized packaging will be selected according to the product characteristics, order quantity, transportation method, and customer requirements. Any special packaging, private labeling, export marking, palletization, or documentation request should be submitted during the quotation stage.

Shipment may be arranged by courier, air freight, sea freight, or another suitable method depending on the shipment volume, destination, delivery schedule, and confirmed trade terms. Freight costs and transit times are subject to carrier availability, route conditions, customs procedures, and other factors outside the manufacturer’s direct control.

Before dispatch, the customer should confirm the consignee name, address, contact details, tax or registration information where required, and any destination-specific documentation. Shipping documents may include a commercial invoice, packing list, transport document, and other agreed paperwork. Additional documents must be requested before order confirmation so that availability and any associated costs can be reviewed.

Risk transfer, shipping responsibility, insurance, customs clearance, duties, and local delivery obligations will follow the trade terms stated in the confirmed order documents. Customers should inspect the shipment packaging upon arrival and record any visible damage or quantity discrepancy with the carrier.

7. Order Changes and Cancellations

Requests to change or cancel an order must be submitted in writing as early as possible. Approval depends on the production status, material purchasing, customized packaging, completed work, and logistics arrangements. Costs already incurred for custom materials, printing, production, inspection, storage, or transportation may be charged as applicable.

No modification is effective until it has been reviewed and confirmed in writing by Rensino Sealants Co., Ltd. Changes may result in revised pricing, quantity requirements, payment terms, or delivery schedules.

8. Receiving and Product Inspection

Customers should inspect the delivered goods promptly after receipt. Please check the product identification, quantity, packaging condition, and conformity with the confirmed order documents before use or resale.

If an issue is identified, please preserve the affected goods and packaging and contact us promptly with the order number, product details, batch information where available, photographs, videos, quantity affected, and a clear description of the issue. Products should be stored, handled, and used in accordance with the applicable instructions and suitable conditions while the matter is being reviewed.

9. After-Sales Support

Rensino Sealants Co., Ltd. will review order-related questions and reported product issues based on the confirmed specification, supplied evidence, storage and handling conditions, application information, and other relevant facts. We may request samples or additional records to support the investigation.

Where a claim is verified, the appropriate resolution will be discussed according to the nature of the issue and the agreed order terms. Any return, replacement, credit, or other action requires prior written authorization. Goods should not be returned without receiving return instructions from our team.

For repeat orders, customers are encouraged to reference the previous order number and reconfirm specifications, packaging, quantity, and delivery requirements. This supports consistent communication while allowing any updated technical or commercial requirements to be reviewed before the next order.

10. Communication and Acceptance

All important specifications, prices, approvals, payment arrangements, changes, and delivery instructions should be confirmed in writing. The final quotation, proforma invoice, purchase order acceptance, and related written confirmations together form the basis of the transaction.

By confirming an order with Rensino Sealants Co., Ltd., the customer acknowledges the agreed product specifications, commercial terms, payment conditions, production arrangements, and delivery responsibilities stated in the applicable order documents.

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